If you are looking to fix a scratched game disc, there are quite a few ways to go about it. do not do repairs of any kind, this includes fixing scratched discs. Finding a store that repairs game discs can be difficult, but what about the most popular video game retailer? Does Gamestop fix scratched discs? The Gamestops in the U.S. Reconnect all cables and turn on the console.Scratched game discs can cause your game to freeze or simply not play at all.You hear an audible click when the cover is secured.Using a #1 Phillips or a cross-hatch screwdriver, turn the screw CLOCKWISE until the disc is almost entirely visible.If your PS5 does, you can remove this film or push through it to reach the covered screw. Look for black rings on the optical (disc) drive, including a circle of black plastic film.Gently pull the cover upwards toward yourself. Place your palms near the top corners and grip the edge of the cover.Position the console, so the PS logo is facedown, and the disc slot is on your left side.Place the console on a soft cloth on a flat surface and remove the base.Remove all cables and devices from the console.The disc drive's ejection mechanism is unable to eject the stuck disc, so you must manually open and remove the disc:

If you are still having problems, the disc could be the cause.Ĭause 6: The disc drive's ejection mechanism isn't working Follow on-screen instructions to reset your System.From the Safe Mode menu, select the 7th option, Reset PS5 (Reinstall System Software).Follow the solutions given under Causes 4, 5, and 6 before performing this potential solution.

Note: Ensure the disc or disc drive isn't dirty or damaged before resetting your console and erasing your data.

Unplug the power cord and all other cords and devices from the PS5.

Turn off the PS5 by pressing the power button on the console.

Perform a hard reset if restarting from Safe Mode did not fix the issue:

From the Safe Mode menu, select the 1st option, Restart PS5.

Note: You must plug in the controller to the console.

Press and hold the power button until you hear two beeps to open Safe Mode.

Restart the PS5 from Safe Mode to fix a software glitch if your PS5 is not taking, reading, or ejecting a disc:

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